This Privacy Policy describes how 1wln ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of registered players and website visitors. It applies to all interactions with the 1wln website, mobile experience, account registration, payment processing, customer support, and promotional communications. By registering an account or using the 1wln platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
These six commitments summarise the core principles governing how 1wln handles your personal data. They do not replace the full Policy — all users are required to read the complete document below.
All data transmitted between your device and 1wln is encrypted using 256-bit SSL/TLS protocols. Account credentials are stored using industry-standard hashing. Payment data is processed via PCI-DSS compliant gateways. Your personal information is never stored in plain text on 1wln servers.
1wln does not sell, rent, or trade your personal data to third-party marketers or advertising networks. Your name, CNIC details, contact information, and gaming history are never monetised through data sales. Data is shared only where required by law or explicitly described in this Policy.
Data collected by 1wln is used only for the specific, defined purposes set out in this Policy — account management, payment processing, KYC compliance, responsible gaming enforcement, and customer support. We do not use your data for unrelated purposes without your explicit consent.
1wln operates under an international gaming licence that mandates specific data retention, KYC verification, and AML reporting obligations. Some data processing activities are legally required under the licensing framework — these are clearly identified in the Policy and cannot be opted out of without closing your account.
You have the right to access, correct, and request deletion of your personal data held by 1wln, subject to legal retention obligations. You may withdraw consent for optional data processing at any time. Requests are handled within 30 days of receipt via the process described in Section 11 of this Policy.
This Policy is written in plain, accessible English and describes every category of data 1wln collects, why it is collected, how long it is retained, and who it is shared with. There are no hidden data uses. If our practices change materially, registered players are notified by email in advance.
Please Read Carefully. This Privacy Policy forms part of the 1wln Terms and Conditions. By using the 1wln platform, you confirm that you have read and agree to the data practices described in this document. If you do not agree, you must not register an account or continue using the platform.
For the purposes of applicable data protection legislation, the data controller responsible for your personal data is 1wln, operating the platform at 1wln.org under its international gaming licence. As data controller, 1wln determines the purposes and means of processing your personal data and is responsible for ensuring that all processing activities comply with applicable legal obligations, including those imposed by the licensing authority under which 1wln operates.
If you have any questions about how 1wln processes your personal data, or wish to exercise any of your data protection rights, you may contact us using the details provided in Section 15 of this Policy.
1wln collects personal data from you through a number of means, including directly from you during registration and account use, automatically through your interactions with the platform, and from third-party verification providers where required for KYC compliance. The categories of personal data collected by 1wln are set out below.
When you register a 1wln account, we collect the following information:
Before processing your first withdrawal, 1wln is required under its licensing obligations to verify your identity. This involves collecting:
When you make deposits or request withdrawals, 1wln collects transaction records including deposit amounts, withdrawal amounts, payment method identifiers (e.g. last four digits of a mobile wallet number or bank account), and transaction timestamps. 1wln does not store full card numbers or full bank account numbers directly — payment processing is handled by PCI-DSS compliant third-party payment gateways.
1wln automatically records your gaming activity on the platform, including:
When you access 1wln, we automatically collect certain technical data, including:
Minimum Data Principle: 1wln collects only the personal data that is strictly necessary for the purposes described in this Policy or required under its licensing obligations. We do not collect data speculatively or for undefined future uses.
1wln uses the personal data described in Section 2 for the following defined purposes:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, device data | Contract performance |
| Identity and age verification (KYC) | KYC data, registration data | Legal obligation / licensing |
| Payment processing and fraud prevention | Financial data, KYC data, device data | Contract performance / legal obligation |
| Providing gaming and sportsbook services | Gaming activity data, registration data | Contract performance |
| Responsible gaming monitoring and enforcement | Gaming activity data, registration data | Legal obligation / legitimate interests |
| Anti-money laundering (AML) compliance | Financial data, KYC data, gaming activity | Legal obligation |
| Customer support and dispute resolution | All relevant categories | Contract performance / legitimate interests |
| Platform security and fraud detection | Device data, financial data, gaming activity | Legitimate interests |
| Promotional communications (where consented) | Registration data, gaming activity data | Consent |
| Platform improvement and analytics | Technical data, gaming activity data (aggregated) | Legitimate interests |
1wln processes your personal data only where a valid legal basis exists under applicable data protection law. The legal bases relied upon by 1wln are as follows:
1wln uses the following categories of cookies and tracking technologies on its website:
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will prevent you from logging in to your 1wln account. For functional and analytics cookies, you may adjust your preferences without affecting core platform access.
Session Cookies: 1wln uses session cookies to maintain your logged-in state and to enforce responsible gaming session time reminders. These cookies expire when you close your browser or log out and do not persist long-term on your device.
1wln does not sell your personal data to third parties. We share your personal data only in the following defined circumstances:
1wln works with a limited number of carefully selected third-party service providers who process data on our behalf, including:
All third-party service providers are bound by data processing agreements that restrict their use of your data to the specific purpose for which it was shared and require them to maintain appropriate security measures.
1wln may disclose your personal data to regulatory authorities, law enforcement agencies, licensing bodies, or courts where required to do so by applicable law, regulation, or a binding legal order. This includes mandatory AML reporting and disclosures required under the terms of 1wln's international gaming licence. Where legally permitted to do so, 1wln will notify you of such disclosures.
In the event that 1wln undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, 1wln will provide notice to registered players in advance and ensure that the acquiring entity is bound by data protection obligations equivalent to those set out in this Policy.
1wln operates under an international gaming licence and may process or store personal data in jurisdictions outside of Pakistan where its infrastructure, licensing authority, or third-party service providers are located. Where personal data is transferred internationally, 1wln ensures that appropriate safeguards are in place to protect the data, including contractual data protection clauses with recipients that provide equivalent protections to those described in this Policy.
By registering an account with 1wln, you acknowledge and consent to the potential transfer of your personal data to jurisdictions outside Pakistan as described in this section, subject to the safeguards described above.
1wln retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by legal and licensing obligations. The following retention periods apply:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 1wln's data disposal procedures.
Note on Self-Exclusion Records: If you apply a permanent self-exclusion on your 1wln account, your identity data is retained indefinitely to prevent re-registration. This is a responsible gaming protection measure and cannot be overridden by a data deletion request while the self-exclusion is in force.
1wln implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, and destruction. These measures include:
Notwithstanding the above measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. In the event of a data security incident affecting your personal data, 1wln will notify you in accordance with applicable legal requirements.
1wln does not knowingly collect personal data from individuals under the age of 21. The platform is strictly for adults aged 21 years and above. Age verification is a mandatory step in the KYC process, and accounts found to belong to individuals under the age of 21 are immediately suspended. All data associated with such an account is deleted, with the exception of records retained for legal reporting purposes.
If you are a parent or guardian and believe that a minor has registered an account on 1wln using your details or otherwise, please contact us immediately via live chat or at [email protected]. We will investigate and take appropriate action without delay.
1wln encourages parents and guardians to use parental control and internet filtering software to prevent minors from accessing gambling websites. The strict 21+ policy is enforced across all cities in Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi.
Subject to applicable law and the legal retention obligations described in Section 8, you have the following rights in relation to your personal data held by 1wln:
To exercise any of the above rights, please contact 1wln support via live chat from your account dashboard, or submit your request in writing to [email protected] with the subject line "Data Rights Request". We will respond within 30 days. Where a request cannot be fulfilled due to legal retention obligations, we will explain the reason in our response.
Identity Verification for Rights Requests: For the security of your account, 1wln may require you to verify your identity before processing any data rights request. This is to prevent unauthorised third parties from accessing or deleting your personal data.
With your consent, 1wln may send you promotional communications including bonus offers, tournament announcements, deposit match promotions, and platform news via email or SMS. Consent to receive marketing communications is optional and is collected at the point of registration or through your account settings.
You may withdraw your consent to receive marketing communications at any time by:
Opting out of marketing communications does not affect the delivery of transactional and account-related communications — including deposit confirmation, withdrawal notification, KYC verification updates, and responsible gaming alerts — which are sent on the basis of contract performance and cannot be disabled while your account is active.
1wln may send you responsible gaming communications — such as session time reminders, deposit limit notifications, and self-exclusion confirmations — regardless of your marketing communication preferences. These communications serve a player protection purpose and are sent on the basis of legal obligation and legitimate interests in safeguarding player welfare.
The 1wln website may contain references to third-party services, including game software providers and payment method operators. Once you leave the 1wln website or interact directly with a third-party service, that party's own privacy policy governs the processing of your data. 1wln is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your 1wln account, including your chosen payment method providers such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
1wln reserves the right to update or amend this Privacy Policy at any time. Where material changes are made to the way we process your personal data, we will notify you by email to the address registered on your account at least 14 days before the changes take effect. The updated Policy will be published on the 1wln website and will carry a revised "Last Updated" date at the top of the document.
Continued use of 1wln following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree to the revised Policy, you must close your account before the effective date of the changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1wln processes your personal data, please contact us through the following channels:
For concerns about responsible gaming tools, self-exclusion requests, or account limit settings, please visit the Responsible Gaming page or contact support via live chat. For a full understanding of your contractual relationship with 1wln, please also review the Terms & Conditions.
Effective Date: This Privacy Policy is effective as of 2026 and supersedes all previous versions. The governing language of this Policy is English. In the event of any conflict between an English version and any translated version, the English version shall prevail.
All gaming activities on 1wln are strictly for players aged 21 and above. Gambling involves financial risk. Never bet more than you can afford to lose. 1wln provides deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion tools accessible from your account settings at all times. If gambling is negatively affecting your life or finances, please use these tools or contact our 24/7 support team immediately.
Have questions about your account data, or ready to explore the platform? Log in to access your account settings, manage your preferences, or contact our 24/7 support team.